Job Description

Position Title, Responsibility Level

Assistant Manager (Band B)

Function

Legal

Reports to

Manager

Permanent/ Temporary

Permanent

Span of Control

NA

Location

Noida

Working Hours

Day Shift

Work Model

Office

Basic Function

Contract Management

Essential Functions

• Lead the implementation and ongoing operations of Contract Lifecycle Management (CLM) tool
• Track and report various work streams delivering contract management services during and after implementation
• Lead change management initiatives in consultation with business/ stakeholders to improve new system/process adoption and closely monitor usage patterns
• Collaborate with product and engineering on new functionality requirement basis feedback and participate in prioritization calls to resolve day-to-day issues
• .Maintaining strong partnerships with Internal stakeholders like the Global Technology team, Info Security team, Finance Operations, Contracting team, Pricing team, Services Desks, etc.
• .People management skills
  1. To work with team to upskill process knowledge
  2. Coaching, mentoring and providing assistance and support as and when required
  3. Maintain operational data (attendance, performance data etc.)
• .CSAT & ESAT management
• .Back-up creation
• .Perform organizational contract development and management
  1. Create contract ID for all draft and signed contracts in system in accordance with set criteria
  2. Process contracts for execution/ signature in e-signature tools in accordance with set criteria
  3. Coordinate with stakeholders while executing contracts
  4. Ensure contracts are properly approved and executed as per approval/ execution process including review of all necessary approvals i.e., legal, pricing and tax along with review of any forms before sending draft for execution
  5. Ensure accuracy and appropriateness of contract text and attachments
• Ensure contracts are properly entered into organizational database
  1. Maintain an up-to-date folder wise repository at appropriate places in Share Drive and cloud or at such other new Contract Management platform from time to time in accordance with set criteria
  2. Administration of contract databases/repositories using contract management software or tools
  3. Update metadata of draft and signed contracts
  4. Identify, categorize, abstract and capture key information in the specified format
• Maintain up to date data and reports on work performed by self share with Supervisor as and when requested also share additional/ supporting data once requested
• Coordinate with IT and end users on technical issues and make sure the issues are addressed resolved/fixed appropriately
• Help in preparing periodic reports for internal and external circulation
• Help in developing standards for Contract Management system, including manuals and user guides
• Ensure accuracy and appropriateness of contract text and attachments
• Contribute to contract strategy meetings to identify issues and client requirements
• Develop standards for contracts
• Take ownership of project and run with them to completion
• Adhere to timelines and deliverables
• Build and maintain effective relationships across various levels in different departments
• Conduct regular trainings for end users on Contract Management system including training Account Managers on signature/ execution process
• Participate in various domain & skill-enhancing trainings and development sessions for overall professional development
• Ensure compliance with internal policies and procedures, external regulations and information security standards

Primary Internal Interactions

Contract Managers/ Assistant Manager/ Manager/ Sr. Manager/ AVP/ Sr. AVP/ VP/ VP2/SVP/EVP

Primary External Interactions

NA

Organizational Relationships

Reports To:Manager Supervises: NA

Skills

Technical Skills

• Excellent understanding of contract management
• .Exposure to drafting, summarization, proof reading of documents
• .Thorough understanding of contract terms and conditions
• .Proficient in legal knowledge and its application

Soft skills

• Excellent verbal and writing skills
• Customer Service orientation
• Strong analytical skills
• Eye for detail
• Proficient in fostering a spirit of collaboration and teamwork
• Capable of working independently with least or no supervision
• Expertise in MS Word, Excel, Power-point, and good keyboarding speed
• Proficient in using desktop computer system, especially Microsoft Office package
• Proficient in using the internet, web browsers, and search engines
• Experienced in creating process DTPs/SOPs
• Experienced in documentation and conformance with policies/compliances, including audit requirements

Education Requirements

A Law Graduate from a reputed university (minimum) with prior contract management experience

Work Experience Requirements

5-10 years, preferably in a reputed organization/company or LPO/BPO

Annexure:None