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EXL IT service management

Assistant Manager

Early Applicant
  • 15 days ago
  • Be among the first 50 applicants
Exp: 7-12 Years

ITES/BPO/Call Center

(estd)

Job Description

Requirements :(AM-B1)

      • Life science/Paramedical Degree
      • CPC
      • 7 - 12 year of Coding with quality experience
      • Specialty worked: IVR - Mandatory (Must be dealt with complex level IVR coding, cardiovascular surgery and General surgery
      • 5+ years of coding experience
      • 2+Years of Team lead role
      • CPMA certification is added advantage.
      • Location -Chennai

Responsibilities and Essential Functions:

      • Must be a subject matter expert
      • Team handling skill set
      • Working in Quality team is an added advantage.

      • Inventory management and planning
      • Motivate and guide team to achieve production and quality goal set
      • Follow project related protocols and instructions
      • Handling team clarification
      • To be proactive in handling team issues
      • Problem solving skill sets
      • Research on grey areas with solution
      • Capable of conducting team education and training
      • Skill sets to address client email and queries
      • Should have more analytical skill sets
      • Should be more innovative, energetic and positive thoughts
      • Having skill sets to motivate teams
      • Escalate issues, identify trends
      • All emails from Manager should be answered promptly without fail
      • Ensure compliance of entire team for HIPAA,OIG

More Info

Skills Required

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Date Posted: 11/11/2024

Job ID: 99824273

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About Company

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We&#8217&#x3B;re your business evolution partner&#8212&#x3B;tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

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