ROLES RESPONSIBILITY:
- SPOC for our clients, to assist them help them in terms of solving there queries related to Product, Endorsements, Claims, Wellness etc.
- Ensure contacting clients as per their SLAB of Sum Insured, and decided by TL.
- Do the welcome call to all new clients, and service calls with old Clients mapped to him/her.
- Need to build repo with SPOC HR of the corporate, and help him/ her in there need, arrange Wellness camps for clients.
- Update them the benefit of using our Notify App, and maintaining CD balance in their accounts.
- Generate Leads with help of their allotted clients.
- Update Google sheet on daily basis, for all discussion with clients, mention there Issues when resolve it should be updated.
- Work closely on high ageing Endorsement Claims cases for their allotted clients, and guide them in case of any deficiency documents required from them.
- Conduct Wellness camps, helpdesk on claims, endorsements on regular basis. Policy orientation.
CANDIDATE BACKGROUND:
Graduate / Post Graduate
Experience in operations for group policies in an insurer or broker
Understanding of group health insurance policies, is a must
DESIRED Skills COMPETENCIES:
Strong knowledge of ata management in excel. Comfort in using macros, pivots, filters and other data management techniques recommended
Highly disciplined about maintaining TAT, and deliver on set SLA with clients. Strong deadline orientation.
Ability to write polite, and courteous emails even when escalating with insurers.
Strong detail orientation to ensure adherence to SOPs and maintain quality control
Ability to work and coordinate with multiple stakeholders i.e., clients, sales managers and insurers
