ASSISTANT MANAGER

Skills:
AM, BPO, ASSISANT MANAGER, OPERATION MANAGER, CALL CENTER, VOICE, For- AM- Assurant Operations Below is the JD for the profile. Responsible for ensuring that the team meets and exceeds the client standards for production and accuracy on a consistent basis To monitor workflow and delegate work accordingly in order to meet the compliance requirements of the client To be able to co-ordinate effectively with the Team Leads, Floor Leads and Associates for management of the overall team quality Effectively communicate with the teams to ensure high motivational levels to obtain high quality results To take regular team huddle/meet to identify any communication gap/process update requirements Support the team with process related questions and resolve the same or ensure appropriate escalation To ensure that quality audits are reviewed and discussed with the team to ensure that the errors are not repeated Daily monitoring of inventory reports to keep a check on the performance & control parameters of the team To formulate plans/ practices that enables the team to maximize their output in terms of productivity and accuracy To positively respond to peak work volume/ pressure situations and have a motivating influence on the team To track the process for workflow, tracking team performance, deployment of resources and capacity planning Qualification/Requirement Bachelor's Degree Required Excellent Team Management and prioritization skills Should be flexible to work from both the location (Vashi/Techweb) as per business requiements High attention to detail Excellent written and verbal communication skills with the business sense to recognize both departmental and company priorities Open to working in Night shifts