Job Description
Are you passionate about driving sales effectiveness and ensuring smooth operations We're seeking a talented Sales Operations Support Specialist to join our team. In this critical role, you'll directly support our Renewals (Customer Success) side of the business, collaborating with cross-functional teams to enhance operational reporting and streamline processes.
Time Shift: 12:00 PM - 9:00 PM
Hybrid Work Model: Twice a Week
About The Role
In this opportunity as an Assistant Manager (Customer Success Operations), you will:
- Directly support and enhance the timely delivery of operational reporting, that enable sales activities and drive sales effectiveness on the Renewals (Customer Success) side of the Business.
- Lead strategic projects that span across functions for implementation of best in class approaches and continuous improvements.
- Provide insightful data, reporting and analytics that drive actionable insights to support and enhance the day-to-day activities of the TR Sales Organization (Renewals) from disparate sources like SAP, Salesforce, Territory and Compensation Management Systems, Gainsight.
- This key role will partner closely with Commercial Excellence and Finance to help deliver streamlined and dependable data at every stage of the renewal sales process in a timely and accurate manner
- Own and Lead the forecasting process/cadence with business
- Leverage Business Objects (BO), Alteryx, Salesforce, Gainsight and other tools to create efficient and robust reports to support the needs of Commercial Excellence and the TR Sales (Renewals) Organization
- Ability to aggregate and synthesize disparate data sets from disparate sources using current technologies such as Alteryx and Business Objects (BO)
- Think strategically and creatively to find ways to streamline existing data to consolidate and simplify the Sales (Renewals) Organization key data elements
- Create executive level reporting output that is easily digestible, to the point and visually appealing
- Provide insightful diagnostics and actionable insights to the sales leadership team in a proactive manner by spotting trends, questioning data and asking questions to understand underlying drivers
- Conduct deep dives to identify trends, risks and areas for improvement and action to the Customer Success Organization
About You
6-10 years experience in business or financial data analyst roles interfacing with business; with exceptional project management skills and attention to detail.
- 4-year college degree, (preferably MBA)
- Exceptional communication skills.
- Understanding of Sales Process, Renewals Process, Territories, Compensation, Sales Performance Management and interlinkages between these value streams.
- Demonstrated knowledge and understanding of TR product and customer. Landscape to enable balanced tradeoffs between standardization and customization across segments.
- Advanced level skills in the following systems/tools: Salesforce, Gainsight, Business Objects (BO), Alteryx, MS Excel, PowerPoint, Power BI, Tableau.
- Proven ability to take complex and disparate data sets and create streamlined reports with connected and routinized cadence.
- Technical aptitude including knowledge of salesforce.com and Gainsight.
- Strong interpersonal skills and ability to team with partners from various business units.
- Superior diagnostic and problem-solving skills.
- Past experience with problem solving and communicating with sales channels, customers, and internal leadership.
- Ability to be flexible with working hours to support ever changing demands of the business.
What's in it For You
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
- Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters caf networking.
- Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
- Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work How about a team that works every day to create a more transparent, just and inclusive future At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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