Dhyey HR Services is Hiring Asst. Manager / Sr. Executive - Customer Service for one of the leading Shipping Freight Forwarding company based out at Navi Mumbai, Maharastra Location.
- Position - Asst. Manager / Sr. Executive - Customer Service ( Import & Export )
- Qualification - Any Graduate
- Years of Experience - Minimum 4 Years Experience in same field
- Job Description -
- Responsible to interact with customer allotted on day to day basis.
Call up daily and check for new enquires from existing customers (deep selling)- Need to work on enquiry received and quote rates after receipt of rates from pricing dept.
Quote should cover all the details required by the customer.
- Negotiate of rates with the customer and get nominations.
Quote to be updated in cargo net- Ensure correct planning is done by ops and update customers accordingly.(Including pick up dates/ CFS cut off/CY cut off/ SI cut off/ Vessel / Carrier/ Overseas agent/Transport vendors and other related vendors.)
Closely monitor every ops activity and update customers accordingly To handle all customer service/ overseas agent work and keep the client updated with status of their respective shipments within the stipulated time frame.
- Ensure the shipment is loaded on the planned vessel.
Coordinate with documentation and ensure the documents and bills are submitted on time.- Ensure that all the cost and income is booked correctly by ops/documentation and job is closed on time.
Job cost sheet to pull up from the system.
- Daily DSR to be sent to customer
Follow up for payments.- Ensure invoices are done timely
To strive to generate new businesses
Interested candidates share their resumes on [Confidential Information]
Job Type: Full-time
Pay: Up to 50,000.00 per month
Schedule:
Work Location: In person
