Experience: 3+ years
Salary: Upto 9.5 LPA
Industry: B2B e-commerce
Languages: English AND Tamil / Telugu / Kannada / Punjabi / Marathi / Gujarati / Hindi / Oriya / Bengali / Malayalam / Hindi / Assamese
Benefits:
5 Days Working
Medical Insurance
Job Description:-
- Handle customer inquiries, complaints, and feedback through various channels such as phone, email, and chat.
- Document all interactions with customers accurately and thoroughly in the CRM system.
- Investigate and resolve customer issues within a defined SLA, ensuring high levels of customer satisfaction.
- Escalate complex issues to the appropriate teams for further investigation and resolution. Proactively identify opportunities to improve the customer experience and suggest actionable solutions.
- Stay updated on product features, promotions, and company policies to provide accurate information to customers.
- Follow up with customers to ensure that their issues have been resolved to their satisfaction, followed by CSAT scoring
Qualifications and required skillsets:
- Bachelor's degree in business or relevant work experience
- Proven experience in customer service or a related field [Minimum 4 years]
- Excellent verbal and written communication skills.
- Proficiency in using CRM software [preferably Salesforce] and other customer support tools.
- Strong articulation and conflict management skills
- Willingness to work rotating shifts and on a roster
- Proactive approach with a positive attitude and flexibility to embrace change
- Exercise good judgment and independent decision-making skills
- Knowledge of industry-specific regulations and compliance standards.
- Familiarity with telephone etiquette and call center procedures.
- Ability to do stakeholder management and maintain good interpersonal relations with high on team spirit
- Ability to speak multiple languages is a plus
Client profile:
The company is a world-renowned $13 billion conglomerate with a presence across various sectors: Steel, Energy, Minerals, Port and infrastructure, Cement, Ventures and paints across India, the US, South America & and Africa.
Leveraging their extensive distribution network & and supply chain mgmt. exp, they bring to India their B2B e-commerce platform.
This is a growth-oriented tech company that is building the most preferred one-stop, omni-channel & and integrated tech-led offering for MSMEs, Individual Home Builders (IHBs) & and turn-key construction contractors.
