Job Overview
We are seeking an experienced Assistant Manager Collections to join our team at VCATCH. As the Assistant Manager Collections, you will be responsible for overseeing and managing the collections process in our organization. You will work closely with the collections team to ensure timely and efficient collection of outstanding debts while maintaining positive relationships with customers.
Qualifications and Skills
- Bachelor's degree in a relevant field
- Proven experience in collections management
- Strong knowledge of collection laws and regulations
- Excellent communication and negotiation skills
- Ability to lead and motivate a team
- Analytical and problem-solving skills
- Attention to detail and accuracy
- Proficient in using collection software and tools
- Good understanding of financial statements and credit analysis
Roles and Responsibilities
- Oversee and manage the collections process to ensure timely and efficient collection of outstanding debts
- Supervise a team of collection agents and provide guidance and support
- Monitor and analyze collection performance metrics to identify areas for improvement
- Develop and implement strategies to minimize bad debt and maximize collections
- Maintain positive relationships with customers and resolve any issues or disputes
- Conduct regular performance evaluations and provide feedback to team members
- Collaborate with other departments, such as finance and customer service, to optimize the collections process
- Stay updated on industry best practices and implement changes to improve efficiency
