Assistant Manager - City Fulfillment

Position Responsibilities Job Description Role Purpose Responsible for fulfilment of credit card applications (KYC, surrogate document collection MID completion) across all open market retail sales channels with accuracy, within TAT within the budgeted cost, via managing a team of contracted staff Role Accountability Achieve application fulfilment targets across all retail sales channels in the geography assigned
Generate new accounts by managing timely fulfillment of OLA Paytm Cobranded cards
Ensure daily productivity management of doc boys (3rd party contract staff)
Ensure that cost per application is mantained within budgetary limits
Ensure adhrerance to processes to control frauds and data leakages within assigned territory
Perform efficient territory allocation and route planning for staff to enhance logistical efficiencies
Collate and share performance metrics data for own territory to enable periodic MIS preparation
Ensure timely adoption of technology changes/enhancements to application fulfillment within the team Measures of Success(Define the Outcomes expected of the role) 1. Fulfilment Ratio of applications (% of total applications)
2. Cost of Fulfillment per application
3. NFTE Productivity Target Achievement
4. Fulfilment TAT
5. New Accounts Generation for OLA Paytm Techinical Skills / Experience / Certification (If any) Basic knowledge of Credit cards Sales, Distribution and Fulfilment process Competencies critical for role with High Proficiency Stakeholder Management
Result Orientation
Process Orientation
Detail Orientation Key External Stakeholder(s) Product Partners - OLA Paytm
Market Place Partners - Bankbazaar
Tech Partners - NPCI, UIDAI, Ekyc Device Partners
Customers Key Internal Stakeholder(s) Workforce effectiveness Team, Risk, Operations, PSAs Must have Qualification Post Graduate/MBA in any discipline from a recognized university. Over All experience in role 4-6 years sales experience in sales/Fulfillment with team leading role 2-3 years Relevant Experience with respect to the role Preferably from Consumer Finance background - Banks, Credit Card, Insurance, NBFC. Preferred Industry(If any) Credit Card, BFSI Inducstry,Telecom,Fintech,Field roles of FMCG etc.