1. Manage branch relations for branch validation inputs having an annual volume of 15 Lakh applications
2. Provide UAT support for New Product & policy initiatives of the organization which helps in faster rollout of new products & rule changes ,incumbent shall have a pivotal role in driving organizational changes on pre acquisition systems .
3. Lead Key Initiatives / programs that impact key stakeholders like Credit & Sales
4. Collaborate with various internal groups to understand business requirements, implement new processes ,collaborate with IT for seamless execution of UAT process
5. Engage with Partner Banks for application volumes forecasting per month & delivery which can help in ensuring maximising sales throughput & accounts booking in same month for the business
6. Drive productivity initiatives through system changes
7. Manage various team dynamics & responsible for teams carrer path ensuring consistency in operations in line with business goals & objectives
8. Collaborate internal stakeholders to drive efficiency in account boarding processes which can lead to elimination / reduction of process re-work , customer complaints & increase FTE productivity, this shall have a direct impact on organisations profitability & CSAT scores
9. Maintain billing & provisioning of Branch Validation process
10. Ensure process documentation and compliance adherence
Measures of Success(Define the Outcomes expected of the role):-
1. Adherence of statutory Compliance - Zero Escalations/Penalties
2. Adherence to new program launch guidelines rolled out by Credit function
3. Adhere to branch validation TAT (P90 - 2 days)
4. No adverse observations in internal/external audits
5. Voice of Customer
6. Process adherence as per MOU
Technical Skills / Experience / Certification (If any)
1. Knowledge of Origination process/tools
2. Understanding of credit policy framework
Competencies critical for role with High Proficiency:-
- Analytical Ability
- Innovation & Problem Solving
- Detail Orientation
- Process Orientation
Key External Stakeholder(s)
Key Internal Stakeholder(s)
- Sales , Credit , Risk , IT & Customer Service
Must have Qualification
- MBA Graduate in any discipline
Over All experience in role
- 6-9 years of post qualification experience
Relevant Experience with respect to the role
- 3-5 years of experience in credit underwriting with experience of managing large distributed in-house and outsourced teams
Preferred Industry(If any)
