Assistant Manager

Responsibilities:

• Oversees all aspects of the process and product or sub-product
• Oversees product update and enhancement lifecycle with emphasis on demand, requirements, validation, and securing business signoff
• Participates in requirements review, validation activities, test case reviews, and user acceptance testing for functionality developed by the Program
• Manages functional incidents and service requests through full lifecycle (through closure)
• Provides major incident oversight and communicates status to the business in a timely manner
• Oversees SLA compliance for all workloads and re-prioritizes tickets if necessary
• Understands and assesses the financial impacts of incidents related to disrupted product processes assisting the business work through complex errors and reconciliations
• Analyzes batch failures/errors and summarize findings in reports to the business
• Advises and assists L2 resources as needed
• Conducts analyses of lifecycle work performed by Product Management Team and IT to identify design flaws and realize process efficiencies

Requirements:

• Bachelor's degree in finance, business, computer science or a related discipline, or equivalent work experience.
• 6 to 8 years of experience in a large business system environment, with focus in SAP ABAP (with good knowledge in ABAP fundamentals such as Function Modules, Data Dictionaries, module pool, interactive reports, Class, BADI, BAPI, Enhancements, BDC, LSMW, etc.,).
• Good in debugging sessions for complex scenarios.
• Good Experience and knowledge in ALV reports, Forms, interfaces, enhancements, utility tools.
• Good in code review per best practices with high standard.
• Knowledge of SAP technical objects & functioning - such as Programs, API's, Batch Jobs, IDOC's, Query Builder is required.
• Must have good understanding on SAP functional modules SD, MM, PS, FICO, HR, etc.,
• Good understanding on OSS navigation and OSS note interpretation.
• Understanding of SAP functional requirement, conversion into technical design and development using ABAP reports, interface, conversion, enhancement and forms in implementation or support projects.
• SAP certification preferred but not a must.