Duties and responsibilities:
- To act as the first point of contact for all members and prospective members, taking enquiries via multiple communication channels, providing a high level of membership service, and updating the database accordingly
- To manage the member life-cycle i.e. renewal and payment, new member communications, member benefit administration and renewal process
- To assist in the creation and development of membership and communication material e.g. letters, new member welcome packs, newsletters, e-communications, member questionnaires and brochures
- Actively uses and shapes tools to improve Participant Engagement efficiency, and company satisfaction, including the organisation's database, CRM software (Salesforce), tracking and reporting systems.
- Work with other departments across the organisation to maximise engagement with membership recruitment strategy
- Assist in the development of the membership recruitment and retention strategies
- Leads in the onboarding of new business participants, supporting them to be able to make most use of their participation in the organisation.
- To produce regular report on membership statistics and create MIS
- Provide administrative support to the Programme Manager
- Must be available to work occasional evenings and weekends Corporate Development
- Understanding and supporting the vision, mission and aims of the organisation and organise membership monthly knowledge sharing seminars / engagements
- To coordinate, liasion and support the Chapters and facilitate their activities in respective region.
Minimum requirements:
Post graduate in Social Science / Management studies with bright academic record from a reputed institution with experience of 2-3 years in areas of CSR /Sustainability in corporate, foundations, industry associations, professional NGOs, B-Schools and research agencies with a proven track record of project development, research abilities, coordination, networking and implementation. Candidate with superior language and writing skills will be preferred. Outstandingly bright fresh post-graduates with right attitude can also be considered and are encouraged to apply.
