Assistant Manager - Agency Management

Compliance

• Ensure proper documentation of customer interactions and raise alarms appropriately as per compliance procedures.
• Ensure data security.
• Conduct SVCL-Ensuring timely audit of vendor processes and documentation for agencies operating in respective location.

Productivity

• Monitor CAPE as per collection strategy.
• Operations, compliance and Billing - Ensure Payment Logistics - TAT adherence, proper hand-off procedure for cash collection and payments reach operations.
• Provisioning and timely closure of vendor bills for respective location.
• Field support along with FOS basis requirement on selective accounts.
• Perform due diligence on accounts for settlement and ensure wing to wing closure.

People

• Ensure motivation of Field Executives by imparting knowledge on card industry, negotiate better, escalate cases etc.
• Ensure location coverage as per SLA designed with stakeholders.
• Ensure regular interactive and call listening sessions conducted at all agencies for respective location.
• Track hiring, ensuring timely certification of field executives as per process and defined timelines.

Qualification

• Graduate Degree.
• Preferred 0 - 4 years of Field Collections Experience.
• Experience in handling outsourced vendors would be an added advantage