- Drive Portfolio Resolution by conversion of cheque pick-ups, resolution/Norm/Roll Back/Recovery on field portfolio according to targets allocated to multiple agencies for their respective location.
- Timely identification and reporting of Skips/Fraud/RTP/Non-Starters for portfolio segmentation.
- Ensure ongoing review rhythm with stakeholders to identify opportunity areas.
- Timely review of vendors performance in respective location.
- Compliance
- Ensure proper documentation of customer interactions and raise alarms appropriately as per compliance procedures.
- Ensure data security.
- Conduct SVCL-Ensuring timely audit of vendor processes and documents for multiple agencies in respective location
- Productivity
- Monitor CAPE as per collection strategy.
- Operations, compliance and Billing - Ensure Payment Logistics - TAT adherence, proper hand-off procedure for cash collection and payments reach operations
- Ensuring timely raising of multi vendor bills/provisions for respective location
- Field support along with FOS basis requirement on selective accounts
- Perform due diligence on accounts for settlement and ensure wing to wing closure.
- People
- Ensure motivation of Field Executives by imparting knowledge on card industry, negotiate better, escalate cases etc
- Ensure location coverage as per SLA designed with stakeholders.
- Ensure regular interactive sessions conducted at all agencies for respective location
- Track hiring, ensuring timely certification of field executives as per process and defined timelines.
- Communication Skills
- Resourcefulness
- Vendor Management
- Planning and Organising
- Negotiation Skills
- Computer skills with a strong knowledge of MS Office.
- Initiative taking and willingness to stretch
- Working in teams
Graduate Degree Preferred 0 - 4 years of Field Collections Experience. Experience in handling outsourced vendors would be an added advantage.
