Job Description
Job Description
Position Responsibilities Performance 60%
Drive Portfolio Resolution by conversion of cheque pick-up's, resolution/Norm/Roll Back/Recovery on field portfolio according to targets allocated to multiple agencies for their respective location.
Timely identification and reporting of Skips/Fraud/RTP/Non-Starters for portfolio segmentation.
Ensure ongoing review rhythm with stakeholders to identify opportunity areas.
Timely review of vendors performance in respective location.
Compliance 20%
Ensure proper documentation of customer interactions and raise alarms appropriately as per compliance procedures.
Ensure data security.
Conduct SVCL-Ensuring timely audit of vendor processes and documents for multiple agencies in respective location
Productivity 10%
Monitor CAPE as per collection strategy.
Operations, compliance and Billing - Ensure Payment Logistics - TAT adherence, proper hand-off procedure for cash collection and payments reach operations
Ensuring timely raising of multi vendor bills/provisions for respective location
Field support along with FOS basis requirement on selective accounts
Perform due diligence on accounts for settlement and ensure wing to wing closure.
People 10%
Ensure motivation of Field Executives by imparting knowledge on card industry, negotiate better, escalate cases etc.
Ensure location coverage as per SLA designed with stakeholders.
Ensure regular interactive sessions conducted at all agencies for respective location
Track hiring, ensuring timely certification of field executives as per process and defined timelines.
