Productivity
Monitor CAPE as per collection strategy.
Operations, compliance and Billing - Ensure Payment Logistics - TAT adherence, proper hand-off procedure for cash collection and payments reach operations.
Provisioning and timely closure of vendor bills for respective location.
Field support along with FOS basis requirement on selective accounts.
Perform due diligence on accounts for settlement and ensure wing to wing closure.
People
Ensure motivation of Field Executives by imparting knowledge on card industry, negotiate better, escalate cases etc.
Ensure location coverage as per SLA designed with stakeholders.
Ensure regular interactive and call listening sessions conducted at all agencies for respective location.
Track hiring, ensuring timely certification of field executives as per process and defined timelines.
Qualification
Graduate Degree.
Preferred 0 - 4 years of Field Collections Experience.
Experience in handling outsourced vendors would be an added advantage
