Invoicing: Coordinate with various departments to ensure accurate and timely preparation and issuance of invoices for guest bookings, events, and other revenue-generating activities.
Credit Control: Evaluate the creditworthiness of guests and corporate clients, establish credit limits, and monitor credit exposures to minimize bad debt risks and ensure timely payments.
Collections Management: Implement effective collections strategies to follow up on overdue accounts, resolve billing disputes, and negotiate payment arrangements with customers while preserving positive relationships.
Cash Application: Ensure accurate and timely posting and allocation of customer payments, including checks, credit card payments, and wire transfers, to customer accounts in the accounting system.
Accounts Reconciliation: Reconcile accounts receivable balances, resolve discrepancies, and investigate unreconciled items to ensure accuracy and completeness of financial records.
Billing Disputes: Investigate and resolve billing discrepancies, disputes, and other issues raised by guests or internal stakeholders in a timely and professional manner.
Customer Relations: Build and maintain strong relationships with guests, corporate clients, and internal departments to facilitate prompt payment processing, address billing inquiries, and enhance overall customer satisfaction.
Reporting and Analysis: Prepare regular reports and analysis on accounts receivable aging, collections performance, cash flow projections, and customer creditworthiness for management review and decision-making.
Process Improvement: Identify opportunities for process improvements, automation, and efficiency enhancements in accounts receivable processes, and collaborate with cross-functional teams to implement solutions
