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A Position Overview
Position Title | Assistant Key Account Manager - HDFC Asset Channel |
Department | HDFC Relationship Channel |
Level/ Band | AM |
Grade | 304 |
B Organizational Relationships
Reports To | Area Manager |
Supervises |
C Job Dimensions
Geographic Area Covered | HDFC Bank Relationship |
Stakeholders Internal | HDFC Bank Relationship Supervisors |
External |
D Key Result Areas
Organization process | Key contributions | Frequency |
Training | .Prepare training material for New Phone Bankers .Certification/ Motivation of Phone bankers .Timely Completion of training .Coaching callers based on quality scores for improvement .Training to improve sales | Daily / Monthly |
Quality Evaluations | Ensure Quality Lead generation from the Phone Banker Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines Timely feedback to caller Collect customer feedback and review scripts regularly Conducting Monthly certifications for the unit to assess product/process/ system. Analyze the training requirements bases the feedback shared. | Daily / Monthly |
MIS | .Prepare the Quality MIS .Ensure the MIS is published to the relevant stakeholders on time. | Daily/ Weekly/ Monthly |
Others | .Assist in preparation of process notes or system requirements .Projects to improve overall lead quality |
E Skills Required
Technical | Good Knowledge of MS Office / MS Excel | |
Behavioral | ||
Essential | Desired | |
Interpersonal skills | ||
Communication skills | ||
Creative thinking skills | ||
Supervising/Leadership skills | ||
Teamwork Skills | ||
Influencing skills | ||
Relationship Building skills | ||
Decision making skills | ||
Advance Excel skills |
F Incumbent Characteristics
Date Posted: 16/11/2024
Job ID: 100469933
ata AIA Life Insurance Company Limited (Tata AIA Life Insurance) is a joint venture company, formed by Tata Sons Pvt. Ltd. and AIA Group Ltd. (AIA). Tata AIA Life Insurance combines Tata’s preeminent leadership position in India and AIA’s presence as the largest, independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region. Tata AIA Life Insurance is also one of the leading insurers in the Indian private sector.
