Ujjivan Financial Services Pvt. Ltd. is looking for Assistant Customer Relationship Manager to join our dynamic team and embark on a rewarding career journey
- The Customer Relationship Manager is responsible for building and maintaining strong relationships with customers to ensure their satisfaction, retention, and loyalty
- This role requires excellent interpersonal skills, a customer-focused mindset, and the ability to understand and fulfill customer needs
- The Customer Relationship Manager will collaborate with cross-functional teams to enhance the customer experience and drive business growth
- Responsibilities:Customer Relationship Management: Build and maintain relationships with assigned customers as the primary point of contact
- Understand their business objectives, challenges, and requirements
- Proactively engage with customers to foster long-term partnerships
- Customer Needs Analysis: Conduct thorough needs assessments to understand customers goals and pain points
- Identify opportunities to provide personalized solutions and recommend appropriate products or services to meet their needs
- Account Management: Develop and execute account plans to effectively manage customer portfolios
- Monitor customer satisfaction levels, address any issues or concerns promptly, and ensure overall customer success
- Customer Retention and Growth: Implement strategies and initiatives to enhance customer retention and drive revenue growth
- Collaborate with sales teams to identify cross-selling and upselling opportunities
- Leverage customer insights to identify areas for expansion and recommend additional solutions or services
- Customer Advocacy: Act as a customer advocate within the organization
- Represent customer interests and provide feedback to internal teams, including product development, marketing, and operations, to drive continuous improvement and deliver exceptional customer experiences
- Customer Communication: Maintain regular and clear communication with customers through various channels, such as meetings, calls, emails, and customer portals
- Keep customers informed about new products, features, and updates that may be relevant to their business
- Issue Resolution: Handle customer inquiries, complaints, and escalations in a timely and effective manner
- Collaborate with internal teams to investigate and resolve issues, ensuring a high level of customer satisfaction
- Customer Feedback and Reporting: Collect and analyze customer feedback, surveys, and satisfaction metrics
- Compile reports and present insights to management
- Use customer data to drive decision-making and improve overall customer experience
- Customer Training and Support: Coordinate customer training sessions and provide ongoing support to ensure customers are maximizing the value of products or services
- Address customer training needs and provide educational resources as necessary
- Requirements:Customer-Focused Mindset: A strong passion for customer satisfaction and a deep understanding of customer-centric approaches
- Ability to anticipate customer needs and provide proactive solutions
- Relationship Building: Excellent interpersonal skills to build and nurture relationships with customers
- Ability to connect with people at various levels within customer organizations
- Communication Skills: Strong verbal and written communication skills to effectively convey information, build rapport, and present ideas to customers
- Problem-Solving Abilities: Analytical and critical thinking skills to understand customer challenges and provide appropriate solutions
- Ability to navigate complex situations and resolve conflicts
- Sales and Account Management: Experience in sales or account management roles, with a focus on customer retention and growth
- Ability to identify sales opportunities and collaborate with sales teams
- Industry Knowledge: Familiarity with the industry or market in which the company operates
- Understanding of customer needs, market trends, and competitive landscape
- Team Collaboration: Ability to collaborate effectively with cross-functional teams, including sales, marketing, product development, and customer support
- Strong teamwork and collaboration skills
- Organizational Skills: Strong organization and time management skills to manage multiple customers and tasks simultaneously
- Attention to detail in maintaining accurate customer records and documentation
