As a Senior Associate for the Insurance Claim Settlement process, you will play a crucial role in efficiently and effectively reviewing claims, ensuring all required documentation is in place, and facilitating the seamless settlement of claims. Serving as a key point of contact for associates, you will utilize your expertise to address queries, interpret policies, and communicate benefit coverage details. Additionally, you will be responsible for coordinating with the onshore team and clients to expedite the closure of claims.
key responsibilities
- Review and process insurance claims efficiently, ensuring accuracy and compliance with established policies.
- Interpret policies, and fully explain benefit coverage to customers regarding policies, benefits, and claim status.
- Request missing documents or information from the customer using email.
- Achieve daily targets of claim productivity, settlement and Quality.
- Perform necessary follow up with policy holder and other stakeholders.
Qualifications and Education Requirements - A minimum of 2-3 years in Insurance claims experience or related function.
- Ability to pay close attention to detail and multi-task.
- Superb verbal communication skills, specifically the ability to communicate professionally and articulately via phone/email with clients and colleagues.
- Good knowledge of Insurance Claim domain
