Job Description
Skills:
knowledge of food & beverage menu, communication skill, IDS, knowledge of making FP, strong in follow up,
Provide compelling communication to potential guests about the brand, facility and menu
Follow up to answer questions, address concerns, and secure commitments through signed contracts and required deposits from prospective parties
Meet with guests to show facilities, develop menus and offer other services such as audio/visual, entertainment
Develop agreements, menus, and event orders
Enter events into Open Table reservation system and review event schedule with host
Coordinate event menus with the Chef to ensure proper inventories and item availability
Coordinate room set up with managers and servers to ensure that specifications exceed the guests expectations and assist as needed
Meet and greet all parties upon arrival for the scheduled event to review arrangements and introduce them to the Manager on Duty and the lead server
Oversee event execution through entre service whenever possible to ensure proper timing and complete Guest satisfaction
Conduct a post-event follow up to ensure a Raving Fan experience was delivered and to inquire about repeat bookings
Processes banquet checks and related documents in accordance with established accounting policies and procedures to include recording events
Maintains professional appearance standards as directed in the Employee Handbook
Possesses in-depth knowledge of all food and beverage menus
Knowledge of all Fire Marshal requirements
Manages all functions of the Conference and Banquet operations to achieve the optimum departmental revenue targets
Analyses historical and other statistical information
Responsible for achieving the budget goal for Banqueting and catering for the hotel, targets on assigned corporate accounts
Prepare detailed orientation programs for new staff
