Job Summary:
Allianz Partners is seeking dedicated individuals to join our team as Associates in the Roadside Assistance Voice Support department. As an Associate, you will be responsible for providing exceptional voice support to Allianz Partners customers in Ireland for their roadside assistance needs. This role involves working night shifts from our Sector Gurgaon office, ensuring that customers receive timely and efficient assistance.
Key Responsibilities:
- Customer Assistance: Provide prompt and empathetic assistance to customers in Ireland facing roadside emergencies, such as breakdowns or accidents.
- Problem Resolution: Assess situations, troubleshoot issues, and coordinate appropriate assistance, including towing, repairs, or alternative transportation.
- Communication: Maintain clear and professional communication with customers, service providers, and internal teams to ensure a seamless customer experience.
- Documentation: Accurately document all interactions and activities related to each customer case in accordance with company procedures.
- Compliance: Adhere to company policies, procedures, and regulatory guidelines while delivering service.
- Team Collaboration: Collaborate with team members to share knowledge, best practices, and provide backup support when necessary.
- Open for shift 24x7.
- Adherence to SLA, KPI and Shift timings.
Qualifications:
- Excellent verbal communication skills in English, with a clear and pleasant telephone manner.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Empathetic and customer-focused approach to providing assistance.
- Willingness and availability to work night shifts, including weekends and holidays.
- Computer proficiency for data entry and case management.
Experience:
- Prior experience in customer service or call centre roles for international client is mandatory.
- Experience in servicing UK/Ireland client would be added advantage.
Working Hours:
- Night shifts, including weekends and holidays, as per the company's operational requirements.
Benefits:
- Competitive salary with monthly incentives.
- Health and life insurance benefits.
- Training and development opportunities.
- A supportive and collaborative work environment.
47581 | Operations | Entry Level | Non-Executive | Allianz Partners | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.
Join us. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group.
