Role & Responsibilities
1) Risk and Portfolio Management
- Bucket wise targets to be achieved. Optimum collection efficiency with minimal costs.
- Take support from strategy and tele calling support functions in the vertical.
- To manage and ensure NCL within budgeted numbers.
- To manage of strategic relationship.
2) People Management
- Develop good leadership skill and propel the collection team Train and impart functional training skill Focus on performance deliverables and give periodic performance feedback.
3) Process Management, RIC and Audit
- Ensure strict implementation of laid down collection processes To ensure 100% compliances on all processes To ensure all RIC and Audit reports are satisfactorily reverted back with timely responses. Their suggestion are taken up for further improvement in process control.
- To Ensure all queries/issues/complaints to be resolved and to be taken care within the TAT.
- To make sure all payments claimed by agencies, clients, vendors to be submitted and paid within time/fixed TAT.
4) Recruitment, Training and Development of team (On rolls, off rolls and outsourced)
- Training and development of team.
- Ensure adherences to Bank code of conduct and collection code of conduct.
- Recruitment of outsourced agencies, their training, giving timely feedback on their performances.
- Ensure all code of conduct is being followed by all agencies and outsourced agencies.
5) Cross Functional Relationship
- Ensure there is healthy communication between Region, branches, CREMON and other functions.
Education Qualification:
Graduation in any discipline from a University / Institution recognized by the Govt. of India/ Govt. bodies/ AICTE
Work Experience:
Minimum of 6 Years experience in a Bank/ NBFC in Collection profile and managed a large locations/territories for a minimum period of 2 years
The details shared here are for quick reference only. For more details, T&C, and to apply for the Job please refer to the career section of the Bank's website or click here: -
https://bit.ly/RecruitmentofProfessionalsonContractualBasis
