Job Title: Area Operations Manager
Location:Navsari, Gujarat
Company:Food Mohalla
Job Type: Full-time
About Us: Food Mohalla is a leading name in the QSR industry, dedicated to providing high-quality products and exceptional customer service. We are expanding our operations and looking for a dynamic and experienced Area Operations Manager to join our team in Navsari, Gujarat.
Job Summary: The Area Operations Manager will be responsible for overseeing the operations of multiple store locations within the designated area. The primary goal of this role is to review and increase sales and profitability, ensuring that each store meets and exceeds company standards and objectives.
Key Responsibilities:
- Sales and Profitability:
- Review and analyze sales reports to identify areas for improvement.
- Develop and implement strategies to increase sales and profitability across all store locations.
- Monitor and manage expenses to ensure cost-effectiveness.
- Store Operations:
- Oversee daily operations of multiple store locations, ensuring compliance with company policies and procedures.
- Conduct regular store visits to ensure high standards of merchandising, cleanliness, and customer service.
- Ensure all stores are adequately staffed and that employees are trained and motivated.
- Performance Management:
- Set performance goals for store managers and staff, providing guidance and support to achieve targets.
- Conduct performance reviews and provide constructive feedback to improve performance.
- Identify training needs and coordinate with the HR department to provide necessary training programs.
- Customer Experience:
- Ensure a consistent and excellent customer experience across all store locations.
- Address and resolve customer complaints and issues promptly.
- Implement customer feedback mechanisms to continuously improve service quality.
- Marketing and Promotions:
- Collaborate with the marketing team to plan and execute promotional activities and events.
- Analyze the effectiveness of marketing campaigns and adjust strategies as needed.
- Ensure promotional materials and signage are correctly displayed in all stores.
- Inventory Management:
- Monitor inventory levels and ensure optimal stock levels are maintained.
- Work with the procurement team to manage supply chain and order processes.
- Implement loss prevention strategies to minimize shrinkage.
- Reporting and Analysis:
- Prepare regular reports on sales, profitability, and operational performance.
- Use data analysis to identify trends and make informed business decisions.
- Present findings and recommendations to senior management.
Qualifications:
- Bachelor's degree in Business Administration, Hotel Management, or a related field.
- Proven experience as an Area Operations Manager or in a similar role in the retail industry.
- Strong analytical skills with the ability to interpret data and make strategic decisions.
- Excellent leadership and team management skills.
- Ability to multitask and manage multiple priorities in a fast-paced environment.
- Strong communication and interpersonal skills.
- Proficiency in MS Office and retail management software.
Benefits:
- Competitive salary and performance-based incentives.
- Health insurance and other benefits.
- Opportunities for career growth and development.
- A dynamic and supportive work environment
