Tata Capital Ltd is looking for Area Manager - Retail Credit to join our dynamic team and embark on a rewarding career journey
As a Customer Support Representative, you will be the primary point of contact for our customers, providing assistance and resolving inquiries through various channels, including phone, email, and chat
Your main objective is to ensure customer satisfaction by addressing their concerns, answering questions, and providing information about our products or services
Responsibilities:Customer Interaction:Respond to customer inquiries promptly and professionally via phone, email, and chat
Provide accurate information about products, services, and company policies
Assist customers in navigating our website or using our products/services
Issue Resolution:Investigate and resolve customer complaints, concerns, or issues in a timely and effective manner
Collaborate with other departments to escalate and resolve complex problems
Keep detailed records of customer interactions, transactions, comments, and complaints
Product Knowledge:Stay informed about company products, services, and promotions to provide accurate information to customers
Continuously update knowledge of industry trends and competitors to better assist customers
Communication Skills:Communicate effectively and professionally with customers and internal teams
Clearly articulate solutions and instructions to customers
Team Collaboration:Collaborate with other team members and departments to improve overall customer experience
Provide feedback to the team and contribute to ongoing process improvement
Documentation:Document and maintain customer records with accurate information
Contribute to the development and improvement of customer support resources
Customer Feedback:Collect and analyze customer feedback to identify trends and areas for improvement
Work with the team to implement changes based on customer feedback
