Executing sales process with the team to provide financial repayment plans to customersfor their loans through digital channels and voice process
Handling escalation cases.
Campaign Strategy management for loans
Demonstrated ability and comfort working in a start-up environment with an agile team,fast-evolving roles and responsibilities, variable workload, and tight deadlines with a highdegree of autonomy
Train Lead the team of customer service team to improve their quality andperformance metricsSkill Requirements
Overseeing staff members
Setting sales goals and targets for the office.
Implementing and monitoring adherence to policies to contain customer escalations
Maintain adhere to deadlines for the team
Negotiating with customers in cases when non-payment occurs.
Preparing monthly feedback reports on sales performance
Remaining informed of any legislative procedural training regarding RBI regulations
Training and mentoring of staff members in the Sales department.
