- The role bearer has the responsibility to plan, organize, direct and oversee the activities of the department
- It also includes managing the agencies associated with the company in their assigned territory
- The role bearer is responsible for the efficiency and optimization of retrieving EMI (Equated monthly instalment) from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank
Roles & Responsibilities:
- Responsible for managing and undertaking collections process for debts that have been assigned.
- Regularly track the portfolio for specific buckets for the assigned area.
- Track & control the delinquency of the area, Bucket-wise & DPD (Days Past Due) wise and focus on non-starters.
- Responsible to allocate and achieve targets from agencies/ in house team.
- Regularly follow up with the default customers.
- Ensuring adherence to collection process and legal guidelines.
- Tracing out absconded default customers and initiate recovery process.
- Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases.
- Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report (Management Information System), reviewing of collection feedback on daily, weekly & monthly basis.
Education Qualification:
Graduation: Any Graduation
Experience: 5 to 10 years of experience in Flows- Call Centre
