Architect - Service Modernization

Architect - Service Modernization_Hyderabad_Contract_(with top fortune 40 captive FMCG)

Job Title: Architect - Service Modernization

Job Type: Contract Role

Location: Hyderabad

Experience: 10-18 Years

Key Areas: Services & Operations Transition, ServiceNow ITSM Products, Organizational Change Management, Product & Capability Management

JD:

In this exciting role, you'll wear two hats:

*ServiceNow Module Owner: Build & work towards building ServiceNow features roadmap for IT, lead delivery of a modular approach to ServiceNow functionality, and ensure user-friendly, intuitive solutions for user experience.

*Transformation Leader: Co-ordinate & product manage, oversee representation, maintenance, and prioritization of all relevant functional requirements for implementation in ServiceNow.

*ServiceNow Integration: Responsible for designing, developing, and implementing integrations between ServiceNow and various enterprise systems.

Here's a taste of what you'll accomplish:

*Oversee the accelerated transitions for IT operations globally.

*Manage all documentation, training, and communication related to ServiceNow Module transformation.

*Drive exceptional user experiences with a focus on user centric updates to service touchpoints.

*Champion ServiceNow Module features & user benefits narrative.

*Work to Implement multiple ServiceNow Modules related optimization & automation capabilities.

*Integrate ServiceNow with other IT systems for streamlined data flows.

*Continuously improve and refine ServiceNow Module to achieve intended maturity & transformation goals.

*Stay up-to-date on ServiceNow best practices

To thrive in this role, you'll possess:

*Bachelor's degree in computer science, IT, or a related field, or equivalent experience.

*Total 10+ years of experience in IT Operations and Service Management:

*8+ years experience in ServiceNow ITSM Module, other modules are added advantage.

*6+ years of experience in programs/project and/or product management with a focus on ServiceNow configuration, deployment, and customizations

*3+ years experience in Process Mining, Process Automation, and ServiceNow Integrations and new ServiceNow capabilities e.g. NOW Assist

*8+ years of ITIL experience, certified ITIL v3 Expert/Intermediate or ITIL 4 Practitioner.

*Proven track record of advanced vendor management skills, including navigating complex collaborative requirements and fostering strategic, positive relationships with external partners.

*Extensive experience with agile methodologies and a distinguished record of working in highly dynamic and agile development environments.

*In-depth understanding of ITSM principles (ITIL certification is mandatory) & relevant experience working on large-scale transformation projects

*Experience with ServiceNow workflows, automation tools, and user-centric solutions.

*Proven ability to manage multiple projects concurrently, leveraging extensive experience to prioritize tasks effectively and drive impactful results

*Excellent analytical and problem-solving skills

*Strong communication and collaboration abilities

*Passion for continuous improvement and innovation.

If you are interested, please share your updated resume along with the following details for the next steps:

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Questions:

# Your full name ( First : Middle : Last ) ( All expanded ) :

# Present Employer Name & Work Location :

# Permanent / Contract Employee :

# Ready for Contract Position with top fortune 40 captive FMCG (Yes/No):

# Highest Qualification (University Name and Passing year):

# Total experience:

# Relevant experience as an Architect (in years):

# Relevant experience in Service Modernization (in years):

# Relevant experience in IT Operations and Service Management(in years):

# Relevant experience in ServiceNow ITSM Module (in years):

# Relevant experience in programs/project and/or product management with a focus on ServiceNow configuration, deployment, and customizations (in years):

# Relevant experience in Process Mining, Process Automation, and ServiceNow Integrations and new ServiceNow capabilities e.g. NOW Assist (in years):

# Relevant experience in ITIL experience, certified ITIL v3 Expert/Intermediate or ITIL 4 Practitioner (in years):

# Current CTC and take home:

# Expected CTC and take home:

# Official Notice Period:

# Are you serving notice period if yes then mention LWD:

# Any offer you are holding (if yes please share the offer amount):

# Date of Birth(DOB):

Regards,

Ashok

Best Infosystems Ltd

Email id: [Confidential Information]

Phone number: 9811626895

LinkedIn Link: linkedin.com/in/ashoksachan