Company Details:
At BeeperMD, we believe that everyone is a VIP when it comes to your health and well-being. That's what inspired us to create a service that comes to you and available to everyone.
We offer free at-home Urgent Care and COVID Testing. Our Clinicians will come to you and diagnose your illness. We can test for Covid-19, Flu, Strep, RSV and send prescriptions to your pharmacy.
Job description:
- Perform pre-call analysis and check status by calling the payer or using IVR or web portal services
- Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference
- Record after-call actions and perform post call analysis for the claim follow-up
- Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact
- Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc prior to making the call
- Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments
Job Requirements:
- 2-4 Years of experience in accounts receivable follow-up / denial management for US healthcare customers.
- Fluent verbal communication abilities .
- Experience on Denials management and A/R fundamentals will be preferred
- Willingness to work continuously in night shifts
- Basic working knowledge of computers.
- Prior experience of working in a medical billing company and use of medical billing software will be considered an advantage.
