Urgent Requirement for the post of Appointment Booking Specialist
Location: Miraroad, Mumbai
Department: Admin Department
Experience: 2-3 Year
Employment Type: Full-time
Timing - 6 pm To 3 am
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Key Responsibilities:
- Appointment Scheduling: Coordinate and schedule appointments for clients/customers via phone, email, or online platforms.
Customer Interaction: Respond to customer inquiries promptly and provide information about services, availability, and booking procedures.- Data Entry: Accurately enter and update client information and appointment details into the system.
Confirmations & Reminders: Send appointment confirmations and reminders to clients/customers to reduce no-shows.
- Problem Resolution: Handle any issues or conflicts related to scheduling, ensuring customer satisfaction.
Collaboration: Work closely with other departments to ensure availability and coordinate scheduling as needed.- Reporting: Maintain accurate records of appointments, cancellations, and rescheduled appointments, and provide regular reports to management.
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Qualifications:- Education: High school diploma or equivalent; additional education in administration or customer service is a plus.
Experience: Previous experience in a customer service or administrative role, preferably in appointment scheduling or related fields.
- Technical Skills: Proficiency in Microsoft Office Suite and appointment scheduling software (e.g., Calendly, Google Calendar, Zoom Meeting, Google Meet).
Communication: Excellent verbal and written communication skills.- Organizational Skills: Strong ability to prioritize tasks and manage time effectively.
Problem-Solving: Ability to handle challenging situations with professionalism and calmness.
- Customer-Focused: Demonstrated commitment to providing a high level of customer service.
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Working Conditions:
- Environment: Office-based depending on the company's policy.
Hours: Full-time with the possibility of UK shifts depending on the needs of the business.- Physical Requirements: Primarily sedentary with occasional walking or standing.
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Salary & Benefits:- Competitive salary based on experience.
Health insurance.
- Opportunities for professional development and career growth.
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If you find the above JD is matching to your profile then send me your updated CV on connect us on 7385692901 and Mention your
Current CTC :
Expected CTC :
Notice Period :
Regards,
Vaishnavi
Theorynine
Job Type: Full-time
Schedule:
* US shift
Work Location: In person
