Application Support Ops

8-13 years of experience in development or operations & deployment in IT/telecom industry. Experience in GIS or location based services in the capacity of operations, support or deployment is desirable but not mandatory

Must:

Working knowledge of Linux and/or Windows

Experience in operations or an experience in deployment and UAT

Good knowledge of SQL and Oracle/Postgres

Well versed with Linux commands

Knowledge of Apache/tomcat and http

Good understanding of queue management (ActiveMQ/Kafka), experience is not mandatory

Very good verbal and communication skills in English

Willing to work in 24x7 shifts.

Desirable:

Knowledge of ELK (elasticsearch)

Knowledge of IIS, Queue Managers

ITIL certification is an added advantage

Education:

B.E or B.Tech degree in Electronic &Telecomm or Comp. Sc from a recognized university

or

MCA and BCA

Above 60% marks in 10th, 10+2 and above 65% in UG and/or PG

Responsibilities:

Handling of user issues that are escalated by the L2 team.

Change discussions, CR preparation, execution, and testing across the environments.

Capacity management of the applications

Review of alerts and monitoring parameters regularly to mitigate any problems in advance.

Regular review of DB queries for optimization

Coordination with other teams for any requirements or actions

Escalation of any issues internally and to external teams, as required.

Automation of regular manual tasks