Overview:
Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades.
As a pioneer in IT services, we've partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald's, Microsoft, CIT Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others. Whether it's providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix.
Position Title: Application Support Manager
Experience: 10-15 Years
Location: Hyderabad
Type of Position: Full Time
Work Timings: 24/7 Rotational shifts.
The Application Support Manager will lead a team of 12 to 15 support analysts, enforce policies in the team and be the single point of contact to the client in a complex and high availability environment.
Qualifications:
10+ years overall experience in IT, at least 5 years experience as a manager
Should have good work experience in Application Support and experience in leading the team in onsite offshore model.
Experience with tools like Service Now, ITSI, Confluence, JIRA and xMatters (paging tools)
3 years support experience in Unix and Windows platforms, understanding of databases
Experience managing bridge calls, and supporting end users
Understanding of application life cycle and ITIL concepts like Incident Management, Change Management, Problem Management and Knowledge Management
Excellent communication and analytical skills
Positive attitude, attention to detail, ability to work in a team, flexibility in shifts to support 24/7 projects.
Knowledge in creating ServiceNow dashboards, Metrics and reports and QA audits.
Experience in handling projects in financial domain and managed 10+ resources
Experience in goal setting, performance appraisals and people management.
Should be able to work in SODC environment from office.
Key Skills: Unix, Oracle (Any Database), Service now, Support knowledge , Experience in handling support team, handling projects in financial domain and excellent communication skills.
Education & Certifications: - B.Tech / M.C.A (or) any other 16 years graduation.
