Application Support (L2)

Company Overview

Jio is the force behind India's leading telecom operator with 400 Million+ customers. They provide solutions for customers (B2C) and enterprise (B2B), with a focus on 5G solutions, AI/ML platforms, cloud-native OSS platforms, and SAAS-based models.

Job Overview

Mid-Level: 4 to 6 years of experience, Full-Time role in Bangalore Urban and Bangalore, Salary Range: Competitive, Employee Count: 51-200

Qualifications and Skills

• 4-6 years of experience in Application Support
• Strong knowledge of Shell Scripting, Linux, Unix, and Cloud Operations
• Experience with PLSQL, Kafka, Kubernetes, and Oracle
• Excellent problem-solving and communication skills
• Ability to work in a fast-paced environment and prioritize tasks effectively

Roles and Responsibilities

• Provide L2 application support for Jio's digital apps and services
• Troubleshoot and resolve complex application issues
• Coordinate with development teams for bug fixes and enhancements
• Perform system upgrades and maintenance tasks
• Manage incidents and provide timely resolutions
• Ensure adherence to SLAs and KPIs