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Job Description_
- Serving as the first point of contact for customers over the phone, email, or social media channels
- Performing remote troubleshooting through diagnostic techniques (training will be provided)
- Determining the best solution based on the issue and information collected from customers.
- Analyses and resolves incidents/requests regarding use of application software or hardware.
- Logs and tracks incidents/requests using an in-house customer management system and continuous updating to a knowledge-based system.
- Communicate with other service providers, record and follow up with incidents whenever required.
- Adhere to company best support practices including ISO 9001, ISO 20000 and ITIL processes.
- Working on shift hours as per project requirements.
_Requirements:_
- Diploma/Degree in relevant disciplines
- Have at least 2 years of working experience
- Optimistic, passion and customer oriented
- Ability to see through the incident and diagnose in most effective manner
- Team player
Job Types: Full-time, Contract
Pay: RM3,000.00 - RM3,500.00 per month
Benefits: - Additional leave
Health insurance Opportunities for promotion
Professional development
Schedule:Supplemental Pay: Performance bonus
Application Question(s):
- What is your expected salary
* Are you comfortable working in shifts
Application Deadline: 11/01/2024
Expected Start Date: 11/01/2024
