Providing Application Support to the HO & branches in Go Live environment
Setting up performance monitors and evaluating logs to determine performance problems or recommending steps to remedy a situation
Responsible for activities relating to the evaluation, analysis and setup of software products and Troubleshoot software and basic network connectivity problems.
Understanding of Ticket escalation to the next level of support.
Pro-actively resolved the issue on timely manner
End to end support for NBFC Solution of application.
Functional Support by coordinating with multiple internal teams & vendors.
Interacting with project manager for resolving issues /explaining functionality of the NBFC system.
