Overview
Position Summary:
The Application Support Engineer is a seasoned individual who will join the customer support team to provide application support for state-of-the-art healthcare applications. The ideal candidate will have experience providing customer facing support for enterprise SaaS solutions with a drive to challenge their abilities and to develop deep product expertise. As part of the Support Engineering team, you will utilize a wide range of technologies combined with deep knowledge of HealthEdge's products to provide exceptional customer support.
Your Impact:
- Recognize and analyze problems of high complexity, and communicate findings to customers and product development
- Manage multiple requests with competing priorities
- Conduct root cause analysis and correlation of other system and/or application problems
- Be a creative, driven and assertive Team Member always looking for ways to drive improved service and greater operational efficiencies and performance
- Be driven to learn and understand the business problem as well as the product problem
- Maintain up to date support case records and customer information by utilizing our Customer Support Management System (Salesforce)
- Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII
What You Bring:
- Bachelor's Degree in Computer Science, Electronics, or another relevant field
- 3 - 6 years of experience supporting a mission critical multi-tiered enterprise Application
- Excellent written and oral communication skills with the ability to articulate concepts to a variety of audiences
- Comfortable working in a fast-paced, changing environment
- Experience with web technologies, middleware such as WebLogic/WebSphere and popular RDBMS systems
- Strong knowledge of databases (preferably Oracle), understand schemas, database structures and ability to write and debug SQL queries
- Experience with SOAP and WebServices is a plus
- Job requires flexibility to provide 24x7 on call client support on rotational basis
