Application Support Engineer for D365 POS ERP Software

The Role - Application Support Engineer for Microsoft D365 POS & ERP Software (Sr. & Jr.)

Location - Bengaluru & Mumbai

The role will include the following responsibilities:

Responding to customer support queries, logged via our online customer portal support system and by telephone.

Taking ownership of support issues and managing them through to closure

Research issues, implement fixes & document case resolution

Manage and prioritise support tickets to meet agreed Service Level Agreements

Keeping the customer informed as to the progress of the ticket

Escalate queries to Development & Business Consultants as required

Applying accounting and business process knowledge to resolve client's queries

Support strong customer relationship management

Support the project delivery team with Quality Assurance activities and project transition to ongoing support post go-live.

Essential Experience

Junior roles with 1-3 years & senior roles with 5-7 years of experience in application support, especially in retail operations

Experience as a software tester, including the ability to conduct functional testing, write and execute test scripts, and write bug reports

Experience using D365 POS & ERP software.

Familiarity with Agile methodologies

Desired Experience

Qualification in Computer Science/Business Information Systems, or a comparable qualification with the corresponding professional experience.

Experience working with or implementing Dynamics 365 ERP/Retail software applications.

Knowledge of Power Automate, Workflows, API and Web Services.

Skills / Behavioural Competencies

Excellent analytical and problem-solving skills

Excellent communication skills

Results focused; competitive drive and ability to work under pressure

Ability to prioritise and multi-task within the role

Working Hours

May be required to work weekends and holidays on a rotating basis to provide support coverage.

May be required to work outside of standard work hours.