Application Support Engineer

Title - Application Support Engineer

Location - Noida (Sec-62) and Kolkata (New Town)

Experience - 1 to 2 years of relevant experience

Shift-timings - Rotational shift

RESPONSIBILITIES :

*Ensure an end-to-end client experience that is highly responsive and professional.

*Lead and mentor junior support analysts and hands-on support in day-to-day operations.

*Perform and oversee daily system checks, continuous monitoring, and regional handover.

*Utilize monitoring tools to ensure system health and performance.

Partner with appropriate delivery and engineering teams to prioritize bug fixes and changes.

*Maintain and improve technical support documentation for knowledge sharing and training.

*Participate in UAT and partner with delivery team for application releases into production.

*Ensure essential procedures are followed and help to evolve high operating standards.

*Automate manual and repetitive tasks to increase operational efficiency.

*Produce and automate high-quality MI reports and service level reporting for clients.

*Drive continuous improvement initiatives to enhance support processes and client satisfaction.

*As QF experience increases, there will be opportunities to widen skillsets, e.g., addressing technical debt, training/mentoring.

REQUIREMENTS:

* Extensive experience in technical support especially on .NET / Azure application microservices.

* Proven leadership experience, with the ability to mentor and develop team members.

* Proficiency in microservices architecture and design patterns.

* Provide evaluative judgment based on analysis of factual information in complicated situations.

* Knowledge and experience of programming languages like C#, Python

* Familiarity with CLI tools specifically VSCode and API tools like Postman.

* Understanding of cloud services (Azure), containerization (Docker) and orchestration (Kubernetes).

* Experience with Azure services and Azure SQL Database.

* Experience with monitoring tools such as Grafana, Datadog, AppDynamic, Uptime Robot.

* Self-starter that leads by example with a can-do attitude.

* Excellent interpersonal skills, strong communication skills,

* Strong desire to learn new skills & knowledge (business and technical) and build on existing skills.

* Obsessive documentation practices, collaborative work style, and strong attention to detail.

* Ability to work under high-pressure, prioritize, and handle multiple service request tasks.

* Apply a logical approach to diagnosing problems and proposing solutions.

* Ability to conduct data analysis and build scripts to assist support.

Kindly share your resume at [Confidential Information]