Responsibilities:
- Monitoring the Infrastructure CPU, Memory, Hard disk size, Log size and other vital server parameters on a regular schedule.
- Report the details of any performance issues on the Servers to the appropriate teams if beyond thresholds.
- Monitor the scheduled task on the system and ensure that the task has been successfully completed.
- If there are any failures in the tasks, rerun the task.
- Report any technical errors to the L2 / L3 teams for resolution.
- Monitor the Email, Teams channel and Ticketing system for new items/tickets.
- Update the items / tickets with appropriate initial response.
- Gather more details from business/end user / other teams if required on the ticket.
- Reproduce the issue in the testing environment and provide inputs to the L2 team member
- Validate the issue fixes in the internal testing environment based on the customer inputs given (issue raised)
Required Skills:
- Should have had customer facing experience of more than 2+ years.
- Should have managed either application or infrastructure support at L1 level for at least 2 years.
- SailPoint or IAM system support experience will be a big plus.
- Should have had experience in both oral and written responses to the Customers within defined SLA.
- Must be experienced in handling Customer related queries on System functionality and provide required support.
- Should have experience in doing customer issue based validation.
- Strong in written and verbal communication
- Technical background in Java, Scripting would be an added advantage
Years of Exp:
Job Type: Full-time
Pay: From 507,614.32 per year
Benefits:
- Health insurance
- Provident Fund
Shift:
Work Days:
Experience:
- total work: 2 years (Preferred)
Work Location: In person
