Start your IT career with us!
Application Support Analyst
With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.
Digitalization. Simply delivered.
At IT Services, we are passionate about technology. Our DGFF team is continuously expanding. No matter your level of Application Support Analyst proficiency, you can always grow within our diverse environment.
#DHL #DHLITServices #GreatPlace
Grow together.
Timely delivery of DHL packages around the globe in a way that ensures customer data are secure is in the core of what we do.
Do you enjoy troubleshooting technical problems and helping others Are you detail-oriented and possess excellent communication skills If so, then an Application Support Analyst role might be a perfect fit for you!
In this role, you will be the frontline for resolving user issues related to Freight & Forwarding applications and software. You will diagnose problems, provide technical support, and ensure the smooth operation of critical business systems.
Responsibilities:
Troubleshoot and resolve application issues.
Analyze error messages and system logs to identify root causes.
Document solutions and procedures for future reference.
Maintain and update knowledge base articles.
Provide E2E technical support.
Participate in system upgrades and installations.
Monitor application performance and identify potential problems.
Handle Problems/Changes.
Take care of application/technical patching.
On-Call support as needed.
Work in shifts if required by the application/business.
E2E ownership of tasks, continuous improvements.
Skills Required:
Operating Systems: Understanding of common operating systems Linux & Windows
Networking: Basic knowledge of networking concepts and protocols.
Troubleshooting: Techniques for identifying and resolving technical problems.
Databases: Familiarity with SQL and database management concepts.
Middleware: Knowledge of Tomcat/Apache
Scripting: Basic scripting knowledge in languages Bash can be a plus.
Communication: Excellent written and verbal communication to explain technical issues to users with varying levels of understanding.
Problem-Solving: Analytical thinking and ability to break down complex problems into manageable steps.
ITIL: Knowledge of ITIL frameworks and best practices for IT service management
An array of benefits for you:
Flexible Work Guidelines.
Flexible Compensation Structure.
Global Work cultural & opportunities across geographies.
Insurance Benefit - Health Insurance for family, parents & in-laws, Term Insurance (Life Cover), Accidental Insurance.
