Monitor and Triage alerts raised for the services and platforms and provide Level 2 technical support.
Perform root cause analysis of production errors and resolve technical issues in the applications supprted.
Review and interpret logs, familiarity with identifying patterns, querying and analyzing logs.
Create, maintain and enhance the documentation of L2 support and DevOps processes, procedures and configurations. Understand and adhere to project SLAs and KPIs.
Identify recurring issues and develop scripts to eliminate or automate issues.
Design procedures for system troubleshooting and maintenance. Enagage with customers and end users in resolving day to day support issues.
Experience:
Experience as a production support engineer or in a similar role in 24*7 application support.
Experience in ITIL processes - Incident Management, Problem Management, Change Management.
AWS, Apigee, Prometheus, Pager Duty. Knowledge of PostGres database or any other similar database. Problem-solving attitude. Collaborative team spirit.
