Application Operations Support Analyst

INDIA

A support analyst role within the Global Technology Transversal Application Services function, specifically providing a multi-faceted support service for the TAS Application Operations team.The team provides a global, centralized Operations, Governance, Audit, Risk & Security service across Application Delivery.

DISCOVER your opportunity

What will your essential responsibilities include

• Operations
• Work in collaboration with the Operations Leads providing operational support to the Application Delivery functions (Application Solutions, Digital Factory & Transversal Application Services)
• Represent Operations, contribute to and provide guidance, on Major Incident, Major Incident Reviews and Problem Investigation Reviews, acting as an escalation point for other GT areas into Application Delivery
• Work with application technical teams to support root cause investigations and completion of actions
• Support implementation of a problem action tracker to improve both the visibility of our position and the focus given to identification of root cause
• Establish and maintain positive and productive working relationships with the regional Service Management team
• Provide admin support for all Budget & Procurement related activities Procurement Intake, Purchase Order tracking, Invoice follow ups, annual budgeting, discrepancy resolution
• Support the Small Change reporting process
• Support delivery and continual improvement of the Weekly Operational Reporting
• Governance, Audit & Risk
• Assist the CMDB Recertification process for App Delivery teams - engage with application owners ensuring recertifications are completed on time and monitor completion/compliance rates
• Collation of supporting evidence as required for regular, scheduled Audits i.e. Segregation of Duties, providing guidance as needed to delivery teams and maintaining a positive working relationship with the different Audit bodies i.e. internal, external etc.
• Assist with the refreshing, publication and continual improvement of the different Power BI Dashboards that exist to provide insight into critical operational information for Global Technology
• Support the Decommissioning process, including governance around use and implementation
• Vendor Management support validation of monthly SLA data, attendance of the monthly Vendor Service Reviews
• Support for Technical Debt activities such as identification / collation of Tech versions and input of these into the key supporting data tooling i.e. Abacus
• Maintenance of, and ongoing improvements to the function's Sharepoint Site ensuring content is appropriate and relevant, is organized in a clear manner to support ease of reference and use by all Delivery areas and wider GT functions
• Assist in Co-ordination of the RAMP (Risk Acknowledgement and Mitigation Plan) process for Application Delivery related RAMPs
  
  

You will report to the Application Manager Risk, Governance & Audit (under Head of Application Operations)

SHARE your talent

We're looking for someone who has these abilities and skills:

Required Skills And Abilities

• Strong attention to detail, tenacity to see things through to completion
• Strong analytical skills, ability to multitask and work to deadlines
• Strong planning and organization skills
• Proficiency in Power BI, MS Work and MS Excel: We maintain and continually develop a number of Power BI Dashboards to support provision of critical data and use Excel to support our data capture and analysis and reporting
• Excellent communication, interpersonal and relationship building skills (verbal and written)
  
  

Desired Skills And Abilities

• Sharepoint Administration Skills: Our SP site is a key tool used for communication to the delivery areas, and to ensure easy reference to critical underlying processes
  
  

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another and our business to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter
  
  

Learn more at axaxl.com/about-us/inclusion-and-diversity . AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called Roots of resilience, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society are essential to our future. We're committed to protecting and restoring nature from mangrove forests to the bees in our backyard by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's Hearts in Action programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day the Global Day of Giving.
  
  

For more information, please see axaxl.com/sustainability

Flexible Work Eligible

None

AXA XL is an Equal Opportunity Employer.

Location

IN-IN-Bangalore East

Job Field

Information Technology

Schedule

Full-time

Job Type

Standard