Application Manager

Purpose Of Job:

We are looking for an experienced Operations Security Engineer with extensive IAM/PAM experience to join our IAM Support team. This is an opportunity to be part of an exciting phase at our Organization as we are growing and have an ambitious roadmap for Identity Services as it's one of our number top priorities. You will be part of a dynamic, diverse, and proactive working environment. Will you become our new colleague ensuring our IAM services are properly implemented and supported.

About the job (Job Responsibilities)

IAM and PAM Support:

Provide technical support for IAM and PAM solutions, including user provisioning, authentication, authorization, and access control.

Troubleshoot and resolve issues related to the technologies we utilize, connectivity and authentication mechanisms.

Collaborate with security teams to ensure compliance with policies and best practices.

Deploy and configure One Identity Safeguard solutions in line with business requirements and best practices.

Assist in integrating One Identity Safeguard with other systems, such as Active Directory, SIEM tools, and multi-factor authentication platforms.

Customize the platform to fit the organization's needs, including policy settings, reports, and alerts.

Maintenance and Upgrades

Regularly review and apply updates or patches to the One Identity Safeguard system to ensure its integrity and security.

Perform routine system checks and preventative maintenance to ensure high availability and performance.

Application Troubleshooting:

Investigate and diagnose software application issues reported by end-users.

Escalate complex problems to appropriate teams and track resolution progress.

Document troubleshooting steps and maintain knowledge base articles.

Assist in the preparation of audit documentation and evidence regarding privileged access security.

Ensure the IAM/PAM systems comply with internal policies and regulatory requirements like GDPR, SOX, HIPAA, etc.

Act as a second-level support for issues related to privileged access management.

Troubleshoot and resolve complex issues with the One Identity Safeguard system.

User Training and Onboarding:

Assist new users in understanding IAM and PAM processes.

Conduct training sessions to educate employees on best practices for secure access management.

Incident Response:

Participate in incident response activities related to IAM and PAM incidents.

Coordinate with security teams during security breaches or unauthorized access events.

Collaboration:

Work closely with developers, system administrators, and security analysts to enhance IAM and PAM capabilities.

Communicate effectively with stakeholders to gather requirements and provide timely updates.

Continuous Improvement:

Identify areas for process improvement and propose solutions.

Stay updated on industry trends, security threats, and IAM/PAM advancements.

We believe you bring (Education & Experience) :

Bachelor's degree in Computer Science, Information Technology, or related field.

Certifications (preferred but not required):

Certified Information Systems Security Professional (CISSP)

Certified Information Security Manager (CISM).

Certified Identity and Access Manager (CIAM)

Vendor-specific IAM/PAM certifications (e.g., OneIdentity, RSA preferred)

Technical Skills:

Proficiency in IAM and PAM tools and technologies.

Knowledge of LDAP, SAML, OAuth, and other authentication protocols.

Familiarity with cloud-based IAM solutions (e.g., Azure AD, AWS IAM)

Troubleshooting skills related to user access and permissions.

Soft Skills:

Excellent communication and interpersonal skills.

Analytical mindset and problem-solving abilities.

Customer-focused approach.

We believe you bring

Significant experience in IAM/PAM areas with total 9+ years of experience including 5+ years in the many of the following:

IAM/PAM related technologies like CyberArk, OneIdentity, Sailpoint, RSA andor others.

IAM/PAM integrations including technologies like AD, AAD, ServiceNow and SaaS solutions

Experience with operational processes and procedures especially based on ServiceNow

Infrastructure related technologies including (Windows/Linux, Virtual/Physical, Hosted/Cloud/Azure.

Experience with networking especially related to troubleshooting connectivity and performance of IAM/PAM integrations with 3rd party systems.

Cyber Experience preferred (Security Operations, NIST Controls, Mitre, IRT etc))

Experience working in large, global companies with complex IT/OT environments.

Strong operational and project management experience