Application Manager

An Application Manager will oversee all development, production support, and maintenance activities for one or more applications under a Delivery Team. S/he will report to the Delivery Lead, have operational and administrative responsibility for developers, and have operational responsibility for matrixed resources (Analysts, PMs, etc) that support her/his application suite.

What will your essential responsibilities include

Provides vision and goals for the team.

Guides developers and support teams on product direction, project execution, and issue resolution, and provides escalation framework via governance.

Work to educate customers on the best use of the product and support a sympathetic change to the product, clearly articulating trade-offs and risks.

Challenge requirements to ensure they are in alignment with product design and architecture.

Work with business and information security to identify security risks and find solutions, including risk acceptance.

Support internal and external audits to ensure services are delivered in a controlled fashion without undue risk to the company.

Manage service levels to ensure all commitments are met and any variances mitigated to reduce the impact on overall cost, schedule, and quality for business needs.

Work with the Technical Architect in defining, analyzing, planning, measuring, and improving product availability and continuity.

Identify and prioritize proactive maintenance action items.

Review and prioritize product defects.

Identify and champion improvement opportunities.

Raise Statements of Work and/or Service Level Agreements with application development vendors for specific developments & and changes with input from Program/Project Managers, Analysts, Solution Architects, and Product Owners.

Implements SLA / KPI alignment across the full SDLC for each SOW / SLA.

Maintain positive relationships with suppliers in pursuit of the company s best interests

Estimate work requests at various levels of confidence and manage estimates against actuals to ensure change controls are appropriately managed.

Manage risk to deliver on service level commitments and project milestones.

Serve as a point of escalation for risks and issues.

Govern internal change processes and development documentation.

Balance demand and capacity.

Work to minimize the impact of changes to project costs.

You will report to the Delivery Lead.

Required Skills and Abilities:

Proficient with multiple application delivery models including Agile, iterative, and waterfall.

Able to develop Knowledge Management strategy for applications.

All outsourced work performed on applications in the group performed under a fully vetted contract in alignment with Procurement processes, including Security and Legal requirements.

Solutions implemented address company security requirements.

Expert level experience in planning and executing complex, large-scale initiatives or operational areas.

Budget, supply, and resource management for IT application development services.

Significant leadership experience (8+ years) in IT with knowledge/skills for leading multi-disciplined technology teams.

Outstanding communication skills, particularly on key matters relating to the application grouping to stakeholders.

Risk identification and mitigation.

High customer confidence in application service reliability.

Stakeholder management.

Proven planning and organization skills, creating own work schedules, prioritizing workload, preparing in advance, and setting realistic timescales.

Adaptable to new/different strategies, programs, technologies, practices, cultures, etc Comfortable with change, able to easily make transitions