ABOUT EVERNORTH:
Evernorth exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable, and simple health care,
we solve the problems others don't, won't or can't. Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.
We are always looking upward. And that starts with finding the right talent to help us get there.
Responsibilities:
- Lead team of Engineers and Analysts in triaging technical and functional issues
- Eyes on the glass 24x7 monitoring, react to any alerts, be able to analyze and tweak DT alerts, basic splunk querying, Tealeaf research, impersonation/harness, isolate issues and handle/engage EOCC calls.
- Work on any BPS escalated issues, facilitate and lead discussions with multiple teams.
- Engage multiple technical teams on triage.
- Handle managed incident calls, perform analysis, identify root cause.
- Track Defect resolution.
Qualifications
Required Experience & Education:
- 8+ years of Year's experience in application development or maintenance
- College degree (Bachelor) in related technical/business areas or equivalent work experience.
- Hands on with most of the following technologies: Angular and Java, Python, Mongo DB, Node JS and ability to understand complex architectures.
- Familiarity with Cloud services AWS or other similar services
- Proven experience with coding and supporting enterprise application solutions.
- Strong technical and analytical skills
- Demonstrate ability to perform root cause analysis and suggest rectification options.
- Strong verbal and written communication skills Should be able to provide technical and functional impact summary of the managed incidents.
Preferred Qualifications:
- College degree (BE or MCA).
- Exposure to AWS
- Exposure to Production environments
Industry / Domain Experience Needed:
- Demonstrated experience in production maintenance.
- Ability to navigate a geographically diverse team and communicate effectively.
- Familiarity with cloud-based architecture and its usage in complex applications
- Proven experience in a leadership role with a passion for analysis and cascading the same to the team.
- Strong written and verbal communication skills with the ability to interact with all levels of the organization.
