Job Description
Education - BE/BTech/MCA
Experience - 3 to 7 years
About Jio
Reliance is treading on an exciting new business journey exploring the online channels in retailing. We need techno-functional experts who will join hands in achieving these goals. We are looking for engineering professionals who can revolutionize customer experience & convenience in the digital environment. You can be a part of developing and launching new services for Reliance across channels web, tablet, mobile, and future channels. Youll have the opportunity to design, develop and support innovative solutions across a variety of applications, platforms and environments, building tomorrows technologies. Youll put your skills, experience and passion to work in an entrepreneurial environment where success is rewarded.
Key Responsibilities
Work as an L2 in a complex Integration Infrastructure and provide Application Support to CRM for Reliance Jio which includes Kubernetes, Oracle PL-SQL, Linux, Floworx and Redis as technologies.
Engage in day to day high Severity Incident Resolution and perform Root Cause Analysis
Resolution of Incident Tickets and Service Requests
Troubleshooting of exceptions, performance issues and latencies / errors across the Middleware stack applications
Automate the critical jobs across the Middleware platform to minimize manual errors and human intervention
Work closely with the Technology stakeholders, Product, Application development, QA, etc. and offer right feedback
Implementation of effective monitoring for all the events and logs with right alerting / escalations for the critical alerts.
Perform Installation, automations and Configurations
Documentation of runbooks, incident response and RCA reports etc.
Willing to work in shifts
