Job Description
Join our Team
About This Opportunity
We are now looking for a L1.5 Digital monitoring & Analysis Operations professional. This job role is responsible for monitoring, Analysis, coordination, support to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
We believe in trust we trust each other to do the right things!
We believe in taking decisions as close to the product and technical expertise as possible.
We believe in creativity trying new things and learning from our mistakes.
We believe in sharing our insights and helping one another to build an even better user plane.
We truly believe in happiness; we enjoy and feel passionate about what we do and value each other's technical competence deeply.
What you will do
Support the following systems and functions:
Monitoring with the help of Appdynamics Tool.
Action on alerts in monitoring tools and the traffic from Downstream Systems and towards Upstream Systems.
Proactive monitoring of Load, Response time and error.
Checking the basic metrics like node health, CPU, memory, agent status.
Proactive monitoring of All KPIs
Basic idea of business transaction and troubleshooting of BTs using flow maps, snapshots, metric browser, diagnostics sessions, events.
Understanding of END to END KPI monitoring in terms of business transaction.
Coordination with L2(Application team) teams to resolve any operational issues.
Follow ITIL processes and exhibit expertise in Incident, Problem and change management.
Ensure SLA compliance for application and trouble tickets.
Proactive competence development of self in new solution areas & certifications
Coordinating with Project Teams, Vendors, and Business teams during the incidents.
You will bring
Clear understanding of concepts of Load or call/min , Response time and error for webpage or application.
Clear understanding of HTTP error code.
understanding of basic metrics like node health, CPU, memory, agent status.
Basic idea of business transaction and KPIs.
Why join Ericsson
At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: India (IN) || Bangalore
Job details: Automated Operations Engineer
]]
