Take end-to-end ownership of customer and business partner technical issues technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication, with an emphasis on fraud cases
Work with AppsFlyer s Engineering and Product teams on escalations and product enhancement requests.
Work closely with the Customer Success Manager and other internal teams to provide technical support
Contribute to the improvement of the Support AI tools
Initiate and build new tools, internal documentation, and processes to streamline fraud communication at the analyst case level
What you have:
Experience in technical customer service, and superior communication skills for complicated issues
Advanced- SQL
Ability to understand business sensitivities and the context beyond the data. Not only the technical aspects of a problem.
BSc/ BA in Computer Science, Industrial Engineering, Information Systems, or an equivalent degree
Excellent written and verbal skills in English
Highly adaptable, fast learner, inquisitive
Multitasking and ability to work independently
Ability to collaborate cross-functionally on a global scale
Passion for Superior Client Experience
Bonus Points:
3+ years of experience in an Ad-tech company
Experience in Python
Data analyzing experience
Ability to communicate in Russian or other languages.
