The Consumer Banking organization is currently hiring a Sr Analyst who will be a member of the team responsible for developing analytics and customer experience insights across Savings & Checking products. The incumbent will use analytics while partnering across teams to shape the banking customer s experience, inform the product roadmap, and provide lights-on data support for the organization. This critical role represents a unique opportunity to make an impact through innovative initiatives in the digital banking space.
Responsibilities
- Support new feature launches through timely product engagement insights by joining customer, servicing, and digital clickstream data together.
- Analyze and provide insights on customer penetration, profile, behaviors, and product feature adoption to inform banking acquisition & membership experiences roadmap.
- Build business testing controls and support regulatory exams and audit requests.
- Partner with a cross functional team - Product, Oversight, Digital, Fraud, etc
- Automate reporting and build self-service dashboards.
Conduct deep dives to understand trends, generate, and present actionable insights to partners .
Minimum Qualifications
- Strong strategic thinking, problem solving, and business acumen.
- Self-starter with the ability to work on dynamic, innovative, and evolving initiatives in the digital banking space .
- Experience manipulating and extracting insights from large and complex datasets.
- Ability to translate analysis into business insights and recommendations, conceptualize and present those ideas to varied audiences.
- Strong programming skills in Hive /SQL .
- 2 + years relevant analytics experience.
Preferred Qualifications
- 1+ years of product analytics experience.
- Experience with digital clickstream data.
- Strong relationship skills, with the ability to collaborate and communicate effectively across teams.
- E xperience with Python and Tableau.
Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-we'll-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
