Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
Role Summary
The Pre Marketer is responsible for managing assets in the Pending Listing stage within the REO department, and is held accountable for the timeliness of their tasks as well as those of the listing broker.
External Interfaces
Internal Interfaces
- 3rd parties as necessary
- PES India Management Team
- Support (HR, IT, Administration, Facilities & Finance)
- Other relevant teams of the organization
Job Requirements
Education
Bachelor's degree
Relevant Experience
Two to four years related experience in Mortgage Industry or REO experience/ Real Estate; sales and negotiating skills are not required but would be a plus, as would any type of legal work within an eviction law firm or in any form of legal environment handling foreclosures and/or evictions.
Technical Know-how/Tools used
Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook). Previous experience with MSP, Black Knight/LPS, and Pyramid preferred.
Behavioural Skills
- Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events.
- Business Ethics - Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
- Communications - Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method.
- Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
- Dependability - Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.
- Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.
Roles & Responsibilities
Operational Excellence
Ensures all assets are properly secured. Reviews all property preservation bids to ensure accuracy. Ensures all property preservation is ordered and completed to preserve the asset. Manages real estate broker task timelines and ensures tasks get completed in timeframe provided. Follows up on ordered inspections and ensures they are completed in a timely manner. Orders all supplemental and listing broker BPO's and appraisals. Reviews all BPO's and appraisals for accuracy and denies if information is lacking or incorrect. Stays updated on federal and state laws and regulations as they pertain to the REO department. Document all work within the Pyramid Platform related to an asset. Responds to all emails within 24 hours of being received.
Stakeholder Management
Liaise with the operations team, vendor management team, and auditors to resolve any exception, as and when required. Communicate with US team members and local leaders to resolve issues and maintain a smooth flow of processes.
Governance & Compliance
Establish proper records, approvals, documentation, and audit trails for all transactions. Ensure adherence to the implementation of effective governance, compliance, and risk management frameworks Manage issues to mitigate impact and risk by early detection of risk items & active team involvement
Key Result Areas
Stays updated on federal and state laws and regulations as they pertain to the REO department. Document all work within the Pyramid Platform related to an asset. Follows up on ordered inspections and ensures they are completed in a timely manner. Responds to all emails and phone calls within 24 hours of being received.
Why Selene
Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
- Paid Time Off (PTO)
- Medical, Dental &Vision
- Employee Assistance Program
- Flexible Spending Account
- Health Savings Account
- Paid Holidays
- Company paid Life Insurance
- Matching 401(k) Plan
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
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